{"id":24462,"date":"2020-10-07T04:43:41","date_gmt":"2020-10-07T04:43:41","guid":{"rendered":"http:\/\/matthewjrodgers.com\/?page_id=24462"},"modified":"2024-09-03T15:45:26","modified_gmt":"2024-09-03T20:45:26","slug":"home","status":"publish","type":"page","link":"https:\/\/matthewjrodgers.com\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t
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IT Customer Support Specialist and Technician, and Sales professional with experience solving complex problems for businesses of various sizes. Pioneered major process improvement initiatives, including the roll out of a new Service Desk application which streamlined internal workflows, increased collaboration within and across teams, and better served customers. Created software which provided visibility into any team inefficiencies or under\/over-staffing issues. And launched a knowledge base which significantly increased team productivity and significantly reduced customer downtime.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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RESUME<\/h3>

Core competencies<\/h4>

Customer service, training clients and new hires, computer virtualization technologies, SQL databases, computer networking, containerizing computing workloads, Active Directory, Microsoft Exchange, cloud hosting, automating computing tasks (e.g., PowerShell), Customer Relationship Management software (CRM).<\/p>

EXPERIENCE<\/h4>

Sales Advisor & Sales and Delivery Operations Advisor, Tesla, Inc. \u2014 Urbandale, Iowa<\/h5>

November 2022 \u2013 April 2024<\/p>

\u2022 Established full sales coverage for Tesla in Iowa.
\u2022 Improved onsite lease document process to ensure a maximum success rate and customer experience, reducing errors that would require customers to come back to re-sign documents or sign missed documents.
\u2022 Improved vehicle preparation processes for new cars to minimize physical waste, therefore reducing costs of replacing supplies, and ensured proper use of products to ensure new cars will look their best.<\/p>

IT Support Technician, Amazon.com \u2014 Minneapolis, Minnesota<\/h5>

June 2021 \u2013 June 2022
\u2022 Lead hardware deployment which enabled forklift drivers to apply destination labels to packages, saving 30 hours of labor over a 24×7 work week.
\u2022 Deployed solution to reduce damages to two-way radios used on forklifts, saving $15,000 in recurring damages.
\u2022 Deployed, setup, and configured end user equipment critical to the launch of two new buildings, of their type, in Minnesota.<\/p>

IT Support Specialist, Corteva Agriscience \u2014 Johnston, Iowa<\/h5>

December 2010 – January 2018
\u2022 Lead deployments of computing environments for 8 new laboratories, in 7 countries, resulting in an expansion of the global footprint by 80% to serve new markets and gain market share.
\u2022 Improved productivity significantly for various client processes by automating their Microsoft Excel workflows.
\u2022 Overhauled security access requests for multiple applications, resulting in robust audit trails and an improved user experience.
\u2022 Influenced over 15 projects as a subject matter expert, resulting in delivering critical functionality for various applications and processes.<\/p>

Enterprise Applications IT Intern, Burns & McDonnell \u2014 Kansas City, Missouri<\/h5>

May 2010 – August 2010
\u2022 Expanded a custom built, electronic building directory to include a new satellite office, enabling employees to efficiently locate conference rooms, printers, or people at the new location.
\u2022 Implemented automated data exports of demographic information on contracted projects, resulting in improved business intelligence about those markets.
\u2022 Constructed solution to transfer contract project data from legacy mainframe to modern database server architecture, resulting in the retirement of the mainframe and achieving reductions in IT operating costs.<\/p>

Computer Technician, Computer Medics \u2014 Des Moines, Iowa<\/h5>

May 2007 \u2013 August 2007
\u2022 Deployed new anti-virus offering, resulting in reduced operating costs for customers and increased sales income for Computer Medics.
\u2022 Overhauled technology solutions for a business during a facility renovation, resulting in the transformation of the employee and customer experience.
\u2022 Executed the installation of equipment to a new facility ahead of schedule for a radio station, resulting in a quicker return to operations for the business.<\/p>

EDUCATION<\/h4>

Iowa State University \u2014 Ames, IA<\/h5>

Bachelor\u2019s Degree, College of Business \u2014 Management Information Systems<\/p>

SKILLS<\/h4>

Operating Systems: Microsoft Windows, Windows Server, Linux Server, Mac OS, iOS, Android
Systems Administration: Active Directory, Microsoft Exchange, Hyper-V, PowerShell, Microsoft Azure, Apache Http Server, Docker, Ansible, Desired State Configuration, DNS, Group Policy, Vagrant, YAML, JSON, Jinja, SQL, C#, Python
Applications: Atlassian JIRA, HP Micro Focus Service Manager, Visual Basic for Applications (VBA), Loftware Print Server and Label Manager<\/p>

COURSEWORK<\/h4>

Completed coursework involving virtual machines, active directory, databases, mail servers, networking, storage, containerization, infrastructure as code, and cloud technologies.<\/p>

PROJECTS<\/h4>

Microsoft Azure, create resources using Ansible<\/h5>

\u2022 Completely automated deployment of a computing environment with a running virtual machine.
\u2022 Executed the automated tasks within the Windows Subsystem for Linux on my personal computer.<\/p>

Microsoft Windows Active Directory, creating a multi-domain, multi-site domain<\/h5>

\u2022 Created domain environment in Hyper-V with 3 sites with routing provided by a Remote Access server.
\u2022 Created two-way transitive forest-to-forest trust between the two domains. Also, created a DNS conditional forwarder in each domain, so both domains can resolve DNS queries for records in the other\u2019s domain.<\/p>

Microsoft Exchange Server, client access setup and hierarchical address book<\/h5>

\u2022 Setup certificate for Exchange server for client trust and Kerberos authentication to eliminate many or all clients connecting to one Exchange server.
\u2022 Created hierarchical address book to represent an organization structure of people in a business.<\/p>

EXTRA-CURRICULAR ACTIVITIES<\/h4>

Volunteer, UnityPoint Health \u2014 Des Moines, Iowa<\/h5>
January 2018 – January 2021<\/h5>

\u2022 Ensured safety of elderly clients living alone by calling their phone each morning, resulting in peace of mind for the hospital volunteers and staff, and the client\u2019s friends and family.
\u2022 Ensured visitors were assisted with finding\/arriving at their destinations, by escorting them to their appointments or to patient floors\/rooms.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

IT Customer Support Specialist and Technician, and Sales professional with experience solving complex problems for businesses of various sizes. Pioneered major process improvement initiatives, including the roll out of a new Service Desk application which streamlined internal workflows, increased collaboration within and across teams, and better served customers. Created software which provided visibility into any… Continue reading Home<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=\/wp\/v2\/pages\/24462"}],"collection":[{"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=24462"}],"version-history":[{"count":56,"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=\/wp\/v2\/pages\/24462\/revisions"}],"predecessor-version":[{"id":24689,"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=\/wp\/v2\/pages\/24462\/revisions\/24689"}],"wp:attachment":[{"href":"https:\/\/matthewjrodgers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=24462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}